HOW TO ORDER

You can order online using our secure payment processing system, by phone with a debit or credit card or by post if you prefer to pay by cheque. All orders are charged for in £ pound sterling.

ORDERING ONLINE

Ordering online is really straightforward.

1. Find what you are looking for

Browse through the site using the product category list or brand tabs on the left hand side of the page. Click on a tab and click on a sub tab or image to get a list of the products in the sub category. You can also find what you are looking for by using the search facility at the top of each page. Type in a key word or product number and press Go. You will then be given a list of products that match your search.

When you have found a product that interests you, click on the image or product name to see a larger image, a detailed description, size and colour options. Select your chosen goods in the size and colour of your choice and add the item to your shopping basket by clicking the "Add to Basket" button.

When you have opened your shopping basket, you will be able to amend your order by removing an item or changing the quantity. You will also be able to add more items by clicking on the "Continue Shopping" button.

2. Provide your personal details

Once you have finished making your selections click on "Checkout" at the top of the page and this will take you to the customer log in section. If you are a new customer, click the Create New Account button and complete the new customer form with your name and address details etc. You may find it usful to use your full name e.g John Smith as your login name. In the State/province field please type in the County in which you live.

If you are an existing customer, simply log in with your login name and password to access your account.

You can also shop without creating an account, however, this will mean that you will need to type in your personal details each time you shop with us.

3. Shipping and Payment Options

We currently only offer shipping through Royal Mail 2nd Class post via our website. If you would like your goods sent by 1st class post please order by phone on 0117 9742788. So please select Royal Mail 2nd Class and Pay with Credit/Debit Card and then click to continue.

A new screen will appear with your shipping and order details. Please read this page carefully and click continue if you are happy to prodeed.

4. Pay for your goods

You will now be taken to the secure payment section where your card details will be requested for payment.

We accept all major debit and credit cards with the exception of American Express and Diners Card.

Once you have placed your order and provided us with your card details we will email you to confirm your order. Protx will also email you to confirm that the payment has been successfully processed.

ORDERING BY PHONE

To order any product from this web site by phone, please telephone us on:

0117 9742788.

We are open 9.30am - 4.30pm Monday - Friday and also 9.30am - 1pm Saturday (except Bank Holidays). If lines are busy or you are telephoning outside of our opening hours, please leave a message on our answering machine and we will call you back as soon as possible

We accept all major debit and credit cards with the exception of American Express and Diners Card.

ORDERING BY POST

To order any product from this website, simply send your completed order form to:

Hopwoods, 1st Floor, 181 Whiteladies Road, Bristol, BS8 2RY

Order forms are included within our catalogue. Please email us on info@hopwoodsonline.co.uk if you would like us to send you a brochure and order form.

Payment can be made by Cheque, Postal Order, Maestro, Debit or Credit card. We accept all major debit and credit cards with the exception of American Express and Diners Card. Please make cheques payable to "Hopwoods".